Frequently Asked Questions
Find answers to the most commonly asked questions here.
Are your products original?
Yes, all our products are 100% original. Our products are sourced through authorized distributors and trusted international suppliers. We absolutely do not allow the sale of counterfeit or imitation products.
How long does delivery take after placing an order?
Orders are typically shipped within 2-5 business days after payment confirmation. Delivery time may vary depending on your region and the shipping company.
How much is shipping?
Shipping is free for orders of 2,000 TL and above. For orders under 2,000 TL, the shipping fee is displayed at the checkout step.
What payment methods do you accept?
You can pay with Visa, Mastercard, PayPal, and bank transfer. All payments are secured with 256-bit SSL encryption.
Can I make a return?
Yes, you can make a return within 14 days of the delivery date. The product must be unused and in its original packaging. For detailed information, please visit our Return Policy page.
How can I track my order?
By logging into your account, you can view your order status and tracking information on the My Orders page.
Do I need to create an account?
You need to create a free account to shop. By creating an account, you can track your orders, save your addresses, and manage support requests.
I have an issue, how can I get in touch?
You can create a support request from the Support Requests page after logging into your account. You can also reach us at info@corenutr.com.